We want you to love your Smiling Stone jewelry. If something isn't quite right, we offer simple returns and exchanges within 14 days of delivery.
Return & Exchange Window
Please contact us within 14 days of receiving your order to request a return or exchange. Requests made after 14 days cannot be accepted.
Eligibility
To qualify for a return or exchange, your item must be:
- Unused and unworn, in the same condition you received it.
- Returned in its original packaging, with any certificates, cards and tags included.
Items We Cannot Accept for Return
- Custom-made, personalized or engraved jewelry.
- Pieces that have been resized, altered or repaired by anyone other than Smiling Stone.
- Gift cards and promotional or free items.
- Items damaged through misuse, accidents or improper care.
If a custom or made-to-order piece arrives faulty or not as ordered, please contact us – we will always make it right.
How to Start a Return or Exchange
- Email smilingstone553@gmail.com or call +1 (878) 545-2355 with your order number and the reason for your return or exchange.
- We will review your request and reply with the return instructions and address. Please do not send items back before we confirm.
- Pack the jewelry securely in its original packaging and ship it using a tracked service. We recommend insuring higher-value items, as we cannot be responsible for parcels lost on the way back to us.
Return Shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, faulty or different from what you ordered – in that case, we will cover the return shipping.
Refunds
Once your return arrives, we will inspect it and email you to confirm. Approved refunds are issued to your original payment method within 7–10 business days. Your bank or card provider may take a few extra days to show the refund on your statement.
Exchanges
- You can exchange your item for a different size or design, subject to availability.
- If the new piece costs more, we will ask you to pay the difference. If it costs less, we will refund the difference to your original payment method.
Damaged or Incorrect Items
If your order arrives damaged or isn't what you ordered, email us within 48 hours of delivery with your order number and a few photos. We will arrange a replacement or refund as quickly as possible.