Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Where Every Stone Smiles with Elegance

Return Exchange Policy

At Smiling Stone, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a hassle-free return and exchange process.

✅ Eligibility for Return/Exchange

Items can be returned or exchanged within 7–14 days of delivery.
Jewelry must be unused, unworn, and in original packaging with tags and certificates intact.
Custom-made or engraved jewelry may not be eligible for return unless defective.

📦 How to Initiate a Return/Exchange

Contact our customer support team via email or phone with your order details.
Our team will guide you through the return request approval process.
Pack the item securely in its original packaging and hand it over to our delivery partner.

💰 Refunds

Once we receive and inspect the returned item, refunds will be processed to your original payment method within 7–10 business days.
Shipping charges, if any, are non-refundable.

🔄 Exchanges

Customers may opt for an exchange instead of a refund.
If the new item chosen is of a higher value, the price difference must be paid.
If the new item is of lower value, the balance will be refunded (excluding shipping charges).

⚠️ Non-Returnable Items

Personalized/customized jewelry.
Gift cards and promotional items.
Items damaged due to misuse or improper handling.

🤝 Our Promise

We aim to make every purchase with Smiling Stone a delightful experience. Our return and exchange policy is designed to give you complete peace of mind while shopping with us.

Welcome to Maaya Jewels. By accessing or purchasing from our website, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase. 1. General Terms Maaya Jewels is an online jewelry store specializing in gold jewelry. By using our website, you confirm that you are at least 18 years old or have parental consent to use our services. We reserve the right to update these terms at any time without prior notice. 2. Product Information All gold jewelry products are crafted with high-quality materials and are described as accurately as possible. We ensure that the weight and purity of gold are accurately mentioned for each product. Minor variations in product appearance due to screen resolution or handcrafted nature may occur. 3. Pricing & Payments The prices of gold jewelry are subject to fluctuations based on market rates. We update our prices dynamically, and the final price at checkout is considered the binding price. Payments must be made through the accepted payment methods listed at checkout. All transactions are securely processed, and we do not store payment details. 4. Order & Cancellation Orders once placed cannot be canceled if they are already processed or shipped. Maaya Jewels reserves the right to cancel orders due to pricing errors, stock unavailability, or fraudulent activity. Refunds for canceled orders (if applicable) will be processed as per our Refund Policy. 5. Shipping & Delivery We offer domestic and international shipping with reliable courier partners. Delivery times may vary based on location and product availability. Customers are responsible for providing the correct shipping address; Maaya Jewels is not liable for delays or losses due to incorrect information. 6. Returns & Exchange Policy Gold jewelry purchases are not eligible for return unless there is a manufacturing defect or incorrect product received. Exchanges are accepted only if the product is unused, in its original packaging, and returned within the specified timeframe. Custom-made or personalized jewelry is non-returnable and non-exchangeable. 7. Warranty & Authenticity All our gold jewelry is hallmarked and certified for authenticity. We provide a guarantee on the purity of gold as per the hallmarking standards. Damage due to mishandling, improper use, or external factors is not covered under warranty. 8. Liability & Disclaimers Maaya Jewels shall not be responsible for any indirect, incidental, or consequential damages arising from product use. We do not guarantee uninterrupted or error-free website operation. Customers are advised to verify product details before making a purchase. 9. Privacy Policy We collect and process personal information in accordance with our Privacy Policy. We do not share customer data with third parties except for order fulfillment and legal obligations. 10. Governing Law & Dispute Resolution These Terms & Conditions are governed by the laws of India. Any disputes arising shall be resolved through arbitration or courts in India. By purchasing from Maaya Jewels, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.