At Smiling Stone, we value your trust and respect your privacy. This Privacy Policy explains what personal information we collect when you visit or buy from smilingstonejewels.com, how we use it, and the choices you have.
1. Information We Collect
- Information you give us: your name, email address, phone number, billing and shipping address, and order details such as your ring size.
- Payment information: handled securely by our payment providers through Shopify's checkout. We do not see or store your full card details.
- Device and usage information: such as your IP address, browser type, device, and the pages you view, collected through cookies and similar technologies.
- Messages: anything you send us through our contact form or by email.
2. How We Use Your Information
- To process, ship and support your orders, including returns and exchanges.
- To reply to your questions and provide customer service.
- To send you news and offers – only if you have signed up, and you can unsubscribe at any time.
- To keep our store secure, prevent fraud, and improve our website and products.
- To meet our legal and tax obligations.
3. Sharing Your Information
We do not sell or rent your personal information. We share it only with trusted partners who help us run our business, such as:
- Shopify, which hosts our online store and checkout.
- Payment providers that process your payment.
- Shipping carriers that deliver your order.
We may also disclose information when required by law or to protect our rights, customers or business.
4. Cookies
We use cookies to keep your cart working, remember your preferences, and understand how our website is used. You can choose which cookies to allow using our cookie banner, and you can also block or delete cookies in your browser settings, although some parts of the store may not work properly without them.
5. Data Security & Retention
We use industry-standard security measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep your information only for as long as needed to provide our services and to meet our legal obligations.
6. Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct or delete your information.
- Opt out of marketing emails at any time using the unsubscribe link in any email.
To make a request, email smilingstone553@gmail.com. We may need to verify your identity before completing it.
7. Children
Our store is not intended for children under 16, and we do not knowingly collect personal information from children.
8. Third-Party Links
Our website may link to other websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, email smilingstone553@gmail.com, call +1 (878) 545-2355, or visit our Contact page.