Order Tracking

We know how exciting it is to receive your jewelry, and we make sure you can track your order every step of the way.

🔍 How to Track Your Order

After your order is dispatched, you will receive a tracking number via email/SMS.
Enter your tracking ID in the Order Tracking box below.
Click on Track Order to see the real-time status of your shipment.

⏳ Order Processing Time

Standard orders are processed within 2–4 business days.
Custom and made-to-order jewelry may take longer (processing time will be shared at the time of purchase).

🌍 Shipping Updates

Domestic Orders (India): Delivered within 5–7 business days after dispatch.
International Orders: Delivered within 7–14 business days, subject to customs clearance.

📩 Need Help?

If you face any issues tracking your order, please contact our support team:
📧 support@smilingstone.com
📞 +61 452 020 123

We’ll be happy to assist you.

Welcome to Maaya Jewels. By accessing or purchasing from our website, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase. 1. General Terms Maaya Jewels is an online jewelry store specializing in gold jewelry. By using our website, you confirm that you are at least 18 years old or have parental consent to use our services. We reserve the right to update these terms at any time without prior notice. 2. Product Information All gold jewelry products are crafted with high-quality materials and are described as accurately as possible. We ensure that the weight and purity of gold are accurately mentioned for each product. Minor variations in product appearance due to screen resolution or handcrafted nature may occur. 3. Pricing & Payments The prices of gold jewelry are subject to fluctuations based on market rates. We update our prices dynamically, and the final price at checkout is considered the binding price. Payments must be made through the accepted payment methods listed at checkout. All transactions are securely processed, and we do not store payment details. 4. Order & Cancellation Orders once placed cannot be canceled if they are already processed or shipped. Maaya Jewels reserves the right to cancel orders due to pricing errors, stock unavailability, or fraudulent activity. Refunds for canceled orders (if applicable) will be processed as per our Refund Policy. 5. Shipping & Delivery We offer domestic and international shipping with reliable courier partners. Delivery times may vary based on location and product availability. Customers are responsible for providing the correct shipping address; Maaya Jewels is not liable for delays or losses due to incorrect information. 6. Returns & Exchange Policy Gold jewelry purchases are not eligible for return unless there is a manufacturing defect or incorrect product received. Exchanges are accepted only if the product is unused, in its original packaging, and returned within the specified timeframe. Custom-made or personalized jewelry is non-returnable and non-exchangeable. 7. Warranty & Authenticity All our gold jewelry is hallmarked and certified for authenticity. We provide a guarantee on the purity of gold as per the hallmarking standards. Damage due to mishandling, improper use, or external factors is not covered under warranty. 8. Liability & Disclaimers Maaya Jewels shall not be responsible for any indirect, incidental, or consequential damages arising from product use. We do not guarantee uninterrupted or error-free website operation. Customers are advised to verify product details before making a purchase. 9. Privacy Policy We collect and process personal information in accordance with our Privacy Policy. We do not share customer data with third parties except for order fulfillment and legal obligations. 10. Governing Law & Dispute Resolution These Terms & Conditions are governed by the laws of India. Any disputes arising shall be resolved through arbitration or courts in India. By purchasing from Maaya Jewels, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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